DELIVERY POLICY

Your Albaylasan Al Abyad order can be delivered to you throughout Abu Dhabi. We ensure complete freshness of all our products.

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

There may be a possibility of multiple shipments for a single placed order in case any issue was to arise on delivery while trying to meet the timing demands of the customer as well as to fulfill the customer’s complete order. These may happen in the cases of: Late stock arrival after original order dispatch, Return and exchange of items and re-sending new items, missing items from the original dispatched order being re-sent, or for carrying goods requiring different storage conditions within different vans.

You can provide special delivery instructions on the check-out page of our website.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 90 minutes of the expected arrival time of your order.

Deliveries can be placed from 8:00 AM to 12:00 PM on all days.

Orders placed after 10:00 PM will be delivered the next day.

Delivery Charge

Minimum order value is 50 AED.

Free delivery across Abu Dhabi for all orders worth 50 AED and above.

If you have any questions about the delivery and shipment or your order, please contact us at +971 50 886 4426 or 025553678.

Return & refund policy

Our customers’ satisfaction is our top priority. We are happy to accept your returns and refund requests as per the below policy:

Albaylasan Al Abyad is committed to 100% customer satisfaction. If you are unsatisfied with the quality or freshness of the product, return the product at the time of delivery. As our product are perishable in nature so at the time of delivery you can check the goods and if you are not satisfied with our goods you can return it on the same time.

Once the delivery person has gone after delivering the goods, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds of payment will be done only through the original made of payment.

If you make an online payment and cancel the order, your payment will be credited to your account.

Products must be in the exact condition that has been received, that including but not limited to; packaging, boxes, labels, etc...

You can cancel your order anytime up to the cut off time.

Albaylasan Al Abyad reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the websites, we at our sole discretion could cancel such orders.